FAQ
👨👩👧 Parent & Guardian Information
❓ What is BartolSMP?
BartolSMP is a Minecraft community built around a fair, non‑pay‑to‑win Survival realm. Players join a shared world where creativity, exploration, and community interaction shape the experience. Nothing sold on our store gives unfair advantages — purchases are cosmetic, supportive, or convenience‑based only. The gameplay remains balanced for everyone.
💸 Where does the money go?
All payments made on BartolSMP are reinvested directly into the server. Every purchase supports hosting, performance upgrades, development of new features, custom plugins, artwork, security improvements, and future updates or expansions. The store exists purely to fund the server’s growth — no money is taken for personal use.
📦 What happens after a purchase?
Items are delivered automatically and almost instantly. Most purchases appear within a few seconds once the payment is confirmed. If something doesn’t arrive right away, the player should make sure they’re online, check that their Minecraft username was typed correctly, and allow the system a moment to process. If the item still doesn’t show up, our support team can resolve it quickly with the transaction ID and correct username.
🔐 Is it safe?
Yes — all payments are handled securely through Tebex, a trusted platform used by thousands of Minecraft servers worldwide. We never see or store any payment information, and all transactions are protected by industry‑standard security.
🧒 Is BartolSMP appropriate for younger players?
BartolSMP is designed to be community‑friendly and safe for younger players. Chat is moderated, rules are enforced, and staff oversight keeps the environment welcoming and respectful. Parents can feel confident that purchases support the server’s development and that the gameplay experience remains fair, balanced, and enjoyable.
You have to purchase FAQ & Patrons Add-on to get access to this feature. Already bought? Read the how-to-install.txt file inside your Add-on folder.
